We understand that your order is important to you and we want you to receive your order as quick as possible in the most cost effective way.
Therefore, we use MyHermes for all of our delivery services. This enables us to select a trackable and insured service for you and you will receive your item within 3-5 Working days of your order being despatched.
Once your order is despatched, you will receive an email from us with your tracking details so that you can freely track your item online at any time.
What if my item is urgent?
If your item is urgent, please contact us to arrange a next day or same day service. There is an additional charge for this. If all of your items are in stock and you are local, you can call to book a slot to collect your item from our office in Brentford TW8.
What if i miss my delivery?
That's not a problem. MyHermes will leave you a card with your couriers' contact number. You can call him/her to arrange a re-delivery at a more convenient time. MyHermes, will automatically attempt to deliver your item 3 times before returning the item.
You can also email us a note to add for the couriers at the time you order, advising us of neighbours or safe places to leave your item should you not be in.
It's been 7 working days and i have not received my order, why so long?
Depending on what you order, some of our natural handmade cosmetics are made fresh upon receipt of your order and if we have run out of stock there may be a slight delay. Therefore we have a delivery time frame of 7-14 Working days Maximum.
We will always notify you if this is the case.
What is Click and Drop?
We have newly introduced a FREE click and drop service, whereby you can easily order online and then contact us to arrange a free drop off to a convenient location within 2 miles of Brentford TW8.
Simply order as normal. When you get to check out select Click & Drop. Drop us an email with your preferred drop off details (time & location), we will then email you offering some time slots to drop off your order ideally within 24hrs.
Please note, If ordering Fresh fruits and Veg, this is strictly Click & Drop only as we can not send these by MyHermes courier delivery. We can arrange FREE Local delivery for you for any order within 2 Miles of our office. Deliveries from 3-10 miles are charged at £1 per mile.
E.g 3 miles = £1 fee as first 2 miles are free.