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RETURNS POLICY

We hope that you are so happy with your order that you do not want to return anything to us, but just incase you do, here’s some more information about the process.

 

Back 2 Nature Bodycare, Health and Wellness Ltd, returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014:

This states that customers have 14 days after the day on which the goods come into the physical possession of the consumer or the person that he/she asks you to deliver the goods to to cancel their order.

 

We can only accept returns on unopened and unused products. Goods that arrive with us in an unsalable condition may be subject to a reduction in the refund value.

 

The original postage costs will be refunded when returning an item, but not the returns postage. If an express delivery service or similar was originally used to send the goods, then this will not be refunded – the normal shipping rate will apply.

Returns will be processed by us within 5  working days of receiving the returned items. The refund will then be processed by Paypal in accordance with its refund policies.

 

Returns must be sent to the following address: Back 2 Nature Bodycare, Health & Wellness Ltd, Watermans Business Centre, Brentford High Street, Brentford, TW8 0BB.